Prydes Support provides tailored disability support services. Our offerings encompass social connections, in-home and personal care, life skills training, exercise and fitness activities, travel assistance, work and study support, and respite care. We adopt a holistic approach to ensure our participants receive comprehensive care, fostering independence and well-being in their daily lives. For more information on our services, check out our Services page.

Becoming a participant at Prydes Support is a simple and straightforward process. Start by reaching out to our team via our Contact page or giving us a call on 1300 240 844. We'll initiate our tailored onboarding plan. For more information on the onboarding process, check out our Onboarding page.

The process can take up 6 weeks to complete, this is from the time you enquire with us about our services, to when you receive your first shift with a team member depending on current capacity. For more information on onboarding process, check out our Onboarding page for more information.

Yes, we build you a team of skilled workers from our current workers or hire a new team for you. Although it’s good to keep in mind, that workers do work across 1-3 teams depending on their skill set.

The 'Discovery' phase is a crucial part of our onboarding process at Prydes Support. It's designed to ensure that we provide the best-tailored care for every participant. During this phase, we engage in in-depth discussions with you to understand your unique needs, aspirations, and goals. This allows us to get a holistic view of your requirements, both immediate and long-term. We consider aspects like your interests, daily routines, preferred activities, and specific support needs. By gaining this comprehensive understanding, we can then build a dedicated team of support workers and craft a personalised support plan that truly resonates with your aspirations. Our aim in the 'Discovery' phase is to lay the foundation for a successful and fulfilling partnership between you and Prydes Support. For more information on onboarding process, check out our Onboarding page.

Yes, Prydes Support maintains a physical office location in Strathpine, acting as the nerve center for our coordination, administration, and consultations. While this office serves as our primary base of operations, we place a strong emphasis on meeting the needs of our participants wherever they are. That’s why our team is always prepared to come to you, ensuring that our services are as accessible and convenient as possible. We believe in offering personalized care, and part of that commitment involves being flexible about where our meetings and consultations take place. As we continue to grow, we are also actively exploring expansions to other locations to better serve a wider community. For the most up-to-date information on our services and locations, please reach out directly.

You’ll have the office & on-call number for any short-notice cancellations. If you are aware you will not require support within a 7-day period, you can email our rostering team and let them know, or call the office and speak with rostering. Any shifts cancelled without 7 days' notice, will be charged as per the NDIS price guide.

If you have your own home and have SIL funding, we can make arrangements to be a your SIL provider. If you require accommodation, we can also arrange accommodation.

Absolutely! Prydes Support is deeply committed to creating an inclusive and welcoming environment for everyone. We wholeheartedly embrace and celebrate diversity, understanding the unique experiences and perspectives that each individual brings. Recognising the importance of providing services with sensitivity and understanding, we proudly stand as an organisation that is not only LGBTQIA+ friendly but is also a part of the broader community. Every participant, staff member, and associate can expect to be treated with respect and dignity, irrespective of their gender identity, sexual orientation, or any other individual characteristic. Your comfort and trust are paramount to us.Absolutely! Prydes Support is deeply committed to creating an inclusive and welcoming environment for everyone. We wholeheartedly embrace and celebrate diversity, understanding the unique experiences and perspectives that each individual brings. Recognising the importance of providing services with sensitivity and understanding, we proudly stand as an organisation that is not only LGBTQIA+ friendly but is also a part of the broader community. Every participant, staff member, and associate can expect to be treated with respect and dignity, irrespective of their gender identity, sexual orientation, or any other individual characteristic. Your comfort and trust are paramount to us.

Yes, Prydes Support is proud to announce that we are now a registered NDIS provider. Having successfully passed all the necessary audits, we've received our finalisation from the NDIA. As a registered provider, we uphold the highest standards of care and service delivery, ensuring that our participants receive top-notch support. We deeply understand the intricacies of the NDIS process and remain committed to guiding and assisting you throughout. With our personalised approach and dedication to excellence, Prydes Support is here to serve and support all your needs within the NDIS framework.

At Prydes Support, the selection and training of our support workers are paramount to ensure the highest quality of service to our participants. Our process is thorough and comprehensive:

Selection: We begin with a rigorous screening process, where potential support workers undergo background checks, reference verifications, and face-to-face interviews. We place great emphasis on selecting individuals who not only have the requisite experience but also demonstrate empathy, compassion, and a genuine passion for assisting others.

Training: Once selected, our support workers undertake a detailed training program, designed to equip them with the specific skills needed for their roles. This includes training on the NDIS, understanding diverse needs of participants, and knowledge on complex psychosocial and medical disabilities.

Ongoing Professional Development: At Prydes Support, learning doesn't stop after initial training. We believe in the continuous growth and development of our staff. As such, our support workers regularly participate in professional development sessions, workshops, and refresher courses to stay updated with industry standards and best practices.

In short, when you interact with a Prydes Support worker, you are working with a highly-trained and dedicated professional, committed to ensuring the well-being and progress of our participants.

At Prydes Support, we always aim for the highest standard of care. However, we understand that there might be occasions when our services do not meet your expectations. If such an instance arises, please know that your voice is important to us, and we welcome feedback and complaints to ensure we continuously enhance our services.

Direct Communication: If you have any feedback or concerns, the first step is to contact our Director of Operations. We have an open-door policy, and your concerns will be treated with the utmost seriousness and respect.

Formal Process: Should you feel the need to formalise your feedback or concerns, you can complete the Complaints Form provided in the Welcome Pack you received from us. Upon receiving your complaint or concern, a formal investigation will commence to address the issue.

NDIS Commission: If you have concerns regarding the quality or safety of the services we've provided, you also have the right to lodge a complaint with the NDIS Commission.

Remember, your feedback is vital for us. It guides our continuous improvement efforts and ensures we provide the best support possible to our community.

At Prydes Support, the safety and well-being of our participants are of paramount importance. Here's how we ensure that every individual under our care is protected and supported:

Thorough Screening of Support Workers: Every support worker undergoes a comprehensive background check, including police checks and verification of qualifications. We also validate references to ensure that only the most responsible and reliable individuals are a part of our team.

Ongoing Training: Our staff are provided with regular training sessions on best practices, safety protocols, and updates in the disability and community services sector. This ensures that they are equipped with the latest knowledge and skills to support our participants effectively and safely.

Personalised Care Plans: Before initiating any support, we undertake a thorough assessment of each participant's needs and preferences. This helps us create a tailored care plan that prioritises their safety and well-being.

Open Communication Channels: We maintain transparent communication lines between participants, their families, and our team. This ensures that any concerns or issues are immediately addressed. Our Director of Operations is also always accessible for any urgent matters.

Regular Monitoring and Reviews: Our services are regularly monitored, and care plans are reviewed to ensure they remain relevant and effective. We adapt and update the plans based on feedback, changing needs, or any other pertinent factors.

Feedback Mechanism: We actively seek feedback from our participants and their families. This provides us with insights on areas of improvement and ensures that our services remain top-notch.

Compliance with Regulations: We strictly adhere to all regulations and guidelines set by the National Disability Insurance Scheme (NDIS) and other relevant bodies. As we are in the process of becoming an NDIS registered provider and have passed the audit, we ensure that our services are in line with the best industry standards.

Emergency Protocols: We have established emergency procedures and protocols to handle any unforeseen situations promptly and efficiently.

At Prydes Support, we believe in fostering a culture of care, respect, and transparency. Every decision we make is driven by the primary goal of ensuring the safety and well-being of our participants.

At Prydes Support, we're dedicated to fostering a close-knit community among our participants. Regularly, we organise meet-ups at local parks for relaxation and interaction, celebrate the festive spirit with our annual Christmas gathering, and raise awareness with special events for occasions like RU OK Day. We also participate in community engagements and local festivals in collaboration with community groups, offering our participants diverse experiences. While we continuously aim to expand our event offerings, feedback and suggestions are always welcome, as they guide us in crafting meaningful and memorable experiences for our community.

At Prydes Support, we distinguish ourselves through our unwavering commitment to seeing the individual, not just their disability. While many providers might offer services, we pride ourselves on creating personalised experiences based on the unique needs and aspirations of each participant. Our team's history, having been founded by individuals who were once support workers themselves, equips us with a profound understanding and empathy towards the challenges faced by our participants. Moreover, as an active part of the LGBTQIA+ community, we champion inclusivity, ensuring that everyone feels valued and understood regardless of gender, race, sexuality, or disability. Our holistic approach, flexible onboarding process, and dedication to open communication ensure that every participant receives unparalleled support, fostering their independence and well-being. Furthermore, our proactive approach to seeking feedback and embracing change signifies our relentless pursuit of excellence, making Prydes Support a trusted partner in one's journey to a fulfilling and independent life.

If you're interested in joining the Prydes Support team, here's how: First, check our ‘Join Our Team’' section on the website for current job opportunities. Found a position that aligns with your skills? Apply directly through our website. Shortlisted candidates are then invited for an interview where we discuss your experience and see how it aligns with our values and mission. Successful applicants undergo an orientation program and thorough background check to ensure the utmost safety and care for our participants. Eager to be a part of our journey? To see available positions, visit the 'Join Our Team' page.

Absolutely! At Prydes Support, collaboration is key to providing well-rounded services. We partner with various other service providers, ensuring that our participants receive a comprehensive range of support options. Whether it's for specialised therapy, additional training, or other unique needs, we believe in working together with other experts in the field. This collaborative approach ensures that our participants benefit from a vast network of services, resources, and expertise. If you're a service provider interested in partnering with us, or if you want to know more about our current collaborations, please get in touch! For more information on our partners, check out our Trusted Affiliates page.

The cost of our services at Prydes Support is in alignment with the NDIS price guide. We adhere to the rates and guidelines set by the National Disability Insurance Scheme to ensure transparency and affordability for our participants. Exact prices can vary based on the specific service and the individual needs of the participant. For detailed information on the pricing of specific services or to discuss the financial aspects of your care plan, please reach out to us directly. Always refer to the latest NDIS price guide or our team for up-to-date pricing information.

At Prydes Support, we predominantly offer our services throughout South East Queensland, with a keen focus on the Gold Coast, Greater Brisbane, and the Sunshine Coast areas. While these regions are our primary service areas, we are always open to supporting participants beyond these boundaries if our capacity allows. If you're situated outside these regions and are interested in our services, please get in touch with our team, and we'll do our best to accommodate your needs.

At Prydes Support, we understand that life can be unpredictable, and individual needs might evolve over time. That's why we ensure our support schedules are designed with flexibility in mind. If you find that your current schedule isn't aligning with your needs or circumstances, please reach out to our team. In collaboration with your plan manager and support coordinator, we ensure that your NDIS funds are utilised efficiently and ethically. We're committed to never overspending on your plan and always act in the best interest of our participants. Open communication is key, and we encourage our participants to keep us informed of any changes so that we can continuously provide the best support possible without compromising the integrity of your funding.

Absolutely! At Prydes Support, we believe in the power of connection and ensuring our participants feel comfortable and understood. It's essential for us that you have a support worker you resonate with, fostering trust and effective collaboration. While we strive to match participants with support workers based on needs, preferences, and shared interests, if at any point you feel the match isn't right or if you have a specific support worker in mind, we encourage you to discuss this with our team. Your satisfaction and comfort are paramount, and we are committed to doing everything in our capacity to ensure you have the right support by your side.

Prydes Support typically bills once a week. However, billing schedules might slightly vary during public holidays or depending on the amount being charged. In such instances, we ensure clear communication with our participants about any alterations to the billing routine, always keeping transparency and predictability at the forefront.

Caring for our participants beyond regular hours is of utmost importance to us at Prydes Support. We've established an after-hours contact number to ensure that our participants and their families can reach out for assistance with cancelling shifts or to share any immediate concerns about support sessions. Additionally, our support workers use this line to communicate any urgent matters or seek advice during their shifts. While we are always here to assist, please remember that for life-threatening or immediate emergency situations, the first point of call should always be '000'.

Absolutely! Prydes Support is committed to offering services around the clock, including weekends and public holidays. However, it's essential to note that supports provided during these times are billed at a higher rate in line with the NDIS price guide. For those participants with scheduled shifts on public holidays, we make it a point to reach out in advance. This is to discuss whether they'd prefer to reschedule to another day for cost efficiency or continue with their regular schedule. Your comfort and preferences are always a top priority for us.

While Prydes Support currently doesn't have a dedicated app or website portal for clients to track their service utilisation, we prioritise transparency and open communication. Clients can request a detailed report of the services and hours they've used at any time. Additionally, we maintain a proactive approach by working hand-in-hand with Plan Managers and Support Coordinators. This collaboration ensures that we're aligning with your NDIS plan and not exceeding the stipulated supports or budget. Always remember, we're here to keep things smooth and transparent for you!

If you decide to discontinue your services with Prydes Support, our foremost goal is to ensure a smooth and hassle-free transition for you. Here's a brief outline of the process:

Communication: Please inform us of your decision, ideally in writing, so we can understand your reasons and any feedback you may have.

Transition Period: Depending on your situation and needs, we can establish a transition period. This allows for any necessary adjustments and ensures you're not left without essential supports.

Feedback: We appreciate any feedback you can provide on our services, so we can continually improve and cater to the needs of all participants.

Finalisation: All billing and paperwork will be finalized in a timely manner. If you have any outstanding invoices or documentation, we'll ensure it's addressed promptly.

Support & Assistance: Even after discontinuation, we're here to assist. If you have questions or require documentation in the future, just reach out.

Remember, our aim is always to provide the best possible care and service. If there's anything we can do to address concerns or improve your experience with us, we're eager to hear and adapt.

Care plans at Prydes Support are periodically reviewed and updated to ensure that they remain relevant to the evolving needs and goals of our participants. Typically, care plans are reviewed:

Annually: As a standard practice, we conduct an annual review to assess the progress towards set goals and make any necessary adjustments based on changes in circumstances, health status, or preferences.

Upon Major Life Events: If a participant experiences a significant life event such as a change in living situation, health status, or any other event that might impact their needs, we promptly review and modify the care plan accordingly.

Upon Participant's Request: We believe in participant-centered care. If at any point a participant feels their care plan needs revisiting, they can request a review.

Following Feedback or Incident Reports: If there's feedback or an incident report suggesting that the current care plan might not be meeting the participant's needs, a review can be initiated to ensure optimal care.

Adapting to New Plans or Situations: Whenever there's an update or change in a participant's NDIS plan due to shifts in their circumstances, we liaise proactively with support coordinators. Once an updated plan is approved by the NDIA, we promptly reassess and adjust our care strategy, ensuring it remains synchronized with the participant's present needs and goals.

It's essential for care plans to be dynamic documents that reflect the current needs and aspirations of participants, and we're committed to ensuring that they are regularly updated to provide the best support possible.

Absolutely! At Prydes Support, we deeply understand that every participant has unique needs, some of which might necessitate specialised training for our support workers. When we onboard a participant who has such specialised needs, we take a proactive approach. All the support workers who will be part of that participant's team undergo tailored training sessions to equip them with the specific skills and knowledge they need. This can range from medical equipment usage, specific communication techniques, to understanding unique behavioral triggers. Our goal is to ensure that our support workers are not just equipped but also confident in delivering the highest quality care tailored to each individual's unique requirements.

Absolutely, participant confidentiality and data security are of paramount importance to Prydes Support. We adhere to rigorous privacy standards and regulations to ensure that all participant information is handled with the utmost care and discretion.

All participant information is securely stored in protected databases with restricted access, ensuring that only authorised personnel can view or edit the data. We have stringent policies and protocols in place to prevent unauthorised access, accidental disclosures, or data breaches.

Furthermore, all our staff members undergo training on privacy regulations and are educated about the importance of maintaining confidentiality. They are bound by professional and ethical obligations to protect the confidentiality of the information they handle.

We consistently review and update our data protection and confidentiality protocols to align with the latest industry standards and best practices. Any sharing of participant information with third parties, such as service partners or specialists, only occurs with the express consent of the participant and in a manner that abides by relevant privacy laws.

Rest assured, safeguarding your information is our priority, and we are committed to maintaining your trust by handling your details with integrity and care.

Prydes Support places a strong emphasis on continuous improvement and values the feedback from our participants, their families, and our staff. Here's how we gather and utilize feedback for the betterment of our services:

As detailed in our Participant Service Agreement, we have a dedicated channel for feedback and complaints. This ensures concerns or suggestions are directed immediately to the right department, triggering a formal investigation or review process when necessary.

Regular Reviews with Participants: Scheduled periodic reviews allow participants and their families to provide feedback on the services they've received. This can be done in a formal setting or informally during regular check-ins.

Staff Meetings and Reviews: Our support workers are often the closest to our participants, and their insights are invaluable. Regular team meetings, debrief sessions, and performance reviews offer an opportunity for staff to provide feedback and discuss areas of improvement.

Surveys: Occasionally, we might send out anonymous surveys to participants, families, and staff. These surveys gather feedback on a range of issues, from the quality of our services to areas where we can innovate and improve.

Partnership Reviews: As we collaborate with various service providers and organizations, we regularly review these partnerships to ensure they align with our values and service quality standards.

Continuous Training: Feedback often highlights areas where our staff may benefit from additional training. As such, we prioritize ongoing professional development to ensure our team is equipped to provide top-tier care.

Feedback Analysis and Action Plans: All feedback, once collected, is analyzed to identify patterns, recurring issues, or areas of excellence. From this analysis, we create action plans to address areas of concern or to reinforce and replicate best practices.

At Prydes Support, we believe that feedback is a gift. It offers us a clear path to evolve, innovate, and ensure we are always delivering the best possible care to our participants.

Prydes Support is inclusive in its approach, catering to individuals of all ages, including both adults and children who are on the NDIS. We recognise the unique challenges and requirements each age group may have, and we are dedicated to providing care tailored to those specific needs. Our team is comprehensively trained to offer exceptional support to children, ensuring their safety, well-being, and developmental growth are prioritised. Whether it's a child in need of specialised care or an adult seeking assistance, Prydes Support is committed to delivering top-notch services across the age spectrum. If you have specific questions or requirements related to age-specific care, please feel free to get in touch with us.

To understand the current status of your NDIS plan with Prydes Support, you can reach out directly to our team. While we currently do not have an app or website portal for clients to view this information in real-time, our dedicated staff is always on hand to provide you with a detailed update upon request. Moreover, we maintain transparent and frequent communication with Plan Managers and Support Coordinators to ensure that all services align with the set parameters of your plan. If you have any questions or require updates regarding your NDIS plan, service utilization, or any related matters, please don't hesitate to contact us. Your peace of mind and clarity about our services are paramount to us.